North America

We ship all our orders out within 24 hrs after receiving and most products shipped in the continental US,Mexico and Canada arrive at the customers delivery location within 7-10 business days. Orders are shipped UPS ground.

Hawaii and Alaska are shipped via UPS 3 day air and are subject to additional ship fees. Please email us for a ship quote on this service.

No taxes are collected on shipments within the USA. 5% Federal GST is collected on shipments to Canadian addresses.

International Customers

Overseas shipments are shipped UPS 3-day air and usually take 2-5 business days for delivery. Please email us with the details of your shipment and destination address including the zip code so we may provide you with an accurate shipping quote on your order.

No taxes are collected for shipments outside of North America.

Expedited or Express Shipping

Expedited or Express Shipping is available for an additional fee. Expedited is normally 2-3 business days and Express is overnight. Email with destination address for a ship quote.

Large truck skid shipping:

Outdoor Furniture that has to be shipped by Large truck will have designation LT on the order form.

Due to the size or weight restrictions on some of our outdoor furniture it must be shipped by large truck. Delivery time for large truck shipping may range from 6-15 business days; a tracking number will be emailed within 48 hrs of shipping.

The carrier will contact you to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries can be scheduled for an extra fee.

It is important to note the the driver is not responsible for unloading or moving items into the yard,  garage, or home, or up or down steps. If any of these service options are required they can be arranged directly with the freight company when they call. These services typically involve additional charges payable to the freight carrier upon delivery.

Large truck order cannot be cancelled after shipment. If a freight delivery is refused, freight charges to and from the delivery address will be removed from the refund balance.

All packages must be inspected by the customer at the time of delivery. If a product and or box is damaged when it arrives the customer must record damages in detail on the delivery receipt and fax to 413-714-3890 or email support@cedarhideaway.com with a copy.

It is the customers responsibility to check that all items are correct and that all pieces are accounted for before the delivery receipt is signed. If specific shipping errors, damages, or other problems are not noted on the delivery receipt we will be unable to replace or otherwise warranty the order.

Change Of Address Fee:

Please be sure that the shipping address is accurate, including zip code and telephone number. In the event a shipment is sent to an incorrect address due to an error by Cedar Hideaway we will have the shipment re-routed at our expense. However, If the address we received on the order form is incorrect then all fees billed by UPS for re-direction or re-shipment of the package will be passed on to you. UPS charges the address correction fee of 10 dollars per package. If the shipment cannot be re-routed and it ends up back at the warehouse UPS return shipping fees will  be charged. These are the same as the original shipping fee.

PO Box and APO and FPO (military address):

If shipping to a PO box the recipient's telephone number must be included on the label, Shipment to a PO box may be delayed and require an address correction charge. Army Post Office and FPO addresses are not accepted.

Ship Rates

Shipping rates for continental North America are as posted for each item on the site. Our ship rates are fixed per item on any item shipment destination in North America and include all additional fuel surcharges. Cedar Hideaway is not responsible for any state or federal tax, customs,brokerage,duties or other government fees that may apply to the shipment, nor do we collect these fees for any of the parties listed above. Orders of 8 or more items shipped to the same address may be eligible for a shipping discount. Please email us with the particulars of your order for a custom shipping quote.

NOTE: please check back regulary as these may be subject to changes. We try to provide complete and accurate information and are not responsible for any unintentional mishaps.

 email: support@cedarhideaway.com